@section('meta_description', 'Read TickooPlug's terms and conditions for using our event ticketing platform, purchases, and event management services in Kenya.')
@section('meta_keywords', 'TickooPlug terms, ticketing terms, Kenya event policies, event ticket rules')
@section('content')
Understand the terms for using TickooPlug's platform and services. These Terms govern your use of TickooPlug. Last updated: 7/7/2025 Welcome to TickooPlug, a premium digital ticketing and event management platform operated by GrooveHQSolution Limited ("we", "us", "our"). By accessing or using the Platform or any related services (collectively, the "Service"), you ("User") agree to these Terms of Service ("Terms"). If you do not agree, you must not use the Service. You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. Users under 18 may only use the Service under direct supervision of a parent or legal guardian. You are solely responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account. You must notify us immediately of any suspected unauthorized use at info@tickooplug.co.ke. You shall not list or promote any Event that is unlawful under Kenyan laws or involves scalping, counterfeit tickets, or breaching venue capacity and safety laws. You agree not to use the Service for unlawful purposes, upload infringing content, disrupt the Service, or attempt unauthorized access. Organisers warrant compliance with Kenyan licensing requirements, venue capacity laws, tax obligations, and consumer protection laws. Organisers are solely responsible for the accuracy of Event information and fulfilling promises to Attendees. The Service is provided "as is" and "as available", without warranties of any kind. We may temporarily suspend access for maintenance and are not liable for interruptions beyond our control. All software, trademarks, logos, and proprietary Content remain the exclusive property of GrooveHQSolution Limited. You are granted a limited, revocable, non-exclusive licence to access the Service for personal, non-commercial use. By attending an Event managed through TickooPlug, you grant the Event Organiser and TickooPlug a licence to use Media Content featuring your image for Event documentation, security, marketing, and promotional activities. You may withdraw consent for future marketing use by contacting us. GrooveHQSolution Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, or for personal injury or property loss occurring at an Event. You agree to indemnify and hold harmless GrooveHQSolution Limited from any claims, damages, or losses arising from your use of the Service, violation of these Terms, or infringement of third-party rights. Disputes shall first be resolved through good-faith negotiations. If unresolved within 30 days, disputes shall be submitted to mediation, then arbitration in Nairobi under the Arbitration Act 1995. These Terms are governed by the laws of the Republic of Kenya. The courts of Kenya shall have jurisdiction to settle any disputes. We may modify these Terms periodically. Revised Terms take effect upon posting on www.tickooplug.co.ke. Material changes will be communicated at least 30 days in advance. We shall not be liable for any failure to perform our obligations due to Force Majeure Events including pandemics, government actions, infrastructure failures, or acts of terrorism.
TickooPlugTerms of Service
Terms of Service
1. Introduction
2. Definitions
3. Eligibility & Account Registration
4. Prohibited Events, Content & Conduct
5. Organiser Compliance Obligations
6. Ticketing, Payments, Refunds
7. Platform Availability
8. Intellectual Property
9. Media Content
10. Limitation of Liability
11. Indemnity
12. Dispute Resolution
13. Governing Law
14. Modification of Terms
15. Force Majeure
16. Contact Information
Nairobi, Kenya
Email: info@tickooplug.co.ke